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  • Event Speaker

    Kevin Glynn

    GM Customer and Digital Experience
    Auckland Transport

    Kevin Glynn is the Group Manager Customer and Digital Experience at Auckland Transport, responsible for leading a step change in the design and execution of customer and digital experiences. His team brings a human-centred design and evidenced-based approach to improving digital channels and tools such as the AT Mobile app and AT’s website, as well as non-digital or hybrid customer experiences such as wayfinding and disruptions. The team also works alongside large-scale infrastructure projects to ensure the voice of customer is brought into each stage of the project to maximise the customer benefits they deliver.

    Kevin joined AT about 5 years ago as a Programme Manager in the technology team. His current role brings together his passion for customer insights-led decision-making and the innovative use of technology to improve outcomes for customers.

    Originally from Yorkshire in the North of England, Kevin worked in media and advertising before moving to New Zealand 15 years ago.